Executive Director, Madison County Central Dispatch

Revised: May 2022

POSITION DESCRIPTION

COUNTY OF MADISON, INDIANA

 

POSITION: Executive Director, Madison County Central Dispatch
DEPARTMENT: County Commissioners
WORK SCHEDULE: Monday — Friday, as needed
                CATEGORY: SO (Special Occupations) STATUS: Full-Time  FLSA STATUS: EXEMPT


To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed in this document are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions unless the accommodation would cause undue hardship.

 

Incumbent serves as Executive Director, Madison County Central Dispatch for the Madison County Commissioners and is advised and evaluated by the Madison County Public Safety Interoperable Communications Board. He/she is responsible for the operational development and function and the overall management and administration of the countywide dispatch 911 communications systems. The Executive Director is a position of trust and leadership that has been given the authority to oversee all aspects of the 911 communications system.

 

ESSENTIAL FUNCTIONS:

  • Incumbent is responsible for the direction, control, and effective management of all technical, personnel, and fiscal activities of Madison County’s 911 communications systems.
  • Incumbent is responsible for the quality of dispatch operations, development and enforcement of appropriate policies, and the effective interaction with members and county, state, local, and federal agencies.

 

DUTIES:

  • Supervises and directs the operations and staff of the Madison County 911 dispatch center.
  • Establishes, implements, monitors, and enforces standard operating procedures for the Madison County 911 System.
  • Coordinate with the PSICB to oversee the Madison County public safety data and communications system to include, but not limited to operations, common usage issues, modifications, installations or additions, inventory, maintenance, and contracts.
  • Coordinate and facilitate the working relationships between multiple public safety agencies and ensures there are ongoing communications between all public safety agencies in Madison County; directs the coordination and cooperation between Madison County and other communications centers in adjoining counties.
  • Ensure departmental compliance with all applicable codes, laws, rules, regulations, standards, policies, and procedures.
  • Enforce safety policies and procedures, including the safety of the work environment and equipment.
  • Review the entire Madison County public safety data and communications system for potential operational as well as financial efficiencies.
  • Research and facilitate the submittal of grants to benefit the public safety data and communications system.
  • Performs specialized research and analysis as required, including system analysis, workflow analysis, data analysis, and evaluation of operational needs.
  • Coordinates the maintenance of the County Master Street Address Guide database.
  • Prepares, develops, and presents public education programs; provides for the training of communications employees in countywide policies and procedures.
  • Attends and is the primary staff person for PSICB meetings; attends other meetings and/or participates in other boards as determined.
  • Identifies and serves as the liaison to all telecommunications carriers servicing Madison County 
  • Prepares and submits an annual budget and a capital program budget for consideration and approval according to ordinance; ensures there are appropriate policies and procedures in place to manage the revenues and expenditures in accordance with acceptable accounting practices and applicable laws and regulations.
  • Review leases, contracts, and other agreements, including consulting services, for the 911 system subject to approval by the Commissioners. 
  • Monitor all leases, contracts, and other agreements to ensure that all agreements are complying; promptly notify the Commissioners of any violations or exceptions of leases, contracts, or other agreements.
  • Proposes enhancements to current communications programs and stays current on new technologies that may provide improvements to the 911 system’s performance. 
  • Coordinates countywide addressing system for new construction and rural dwellings; oversees 911 addressing system for proper installation, maintenance, and database entry.
  • Oversees the standardization of communications equipment specifications, purchases, and proper maintenance.
  • Investigates complaints and responds in a manner resulting in appropriate complaint resolution.
  • Serve on 24-hour call for emergencies.

 

SKILLS AND ABILITIES:

  • Ability to manage professionals and responses in a 24/7 mission critical environment.
  • Ability to develop, implement and evaluate annual operating budgets; fiscal and financial record keeping; acceptable accounting practices to review provider remittance fees and county budgets.
  • Ability to develop, implement and evaluate a departmental strategic plan.
  • Ability to establish and maintain a professional and productive relationship with co-workers, staff, emergency response officials, elected and appointed officials, and public.
  •   Ability to exercise independent judgment within established procedural guidelines.
  • Ability to maintain confidentiality of Department records and reports as required.
  • Ability to work on several tasks at the same time and complete assignments effectively amidst frequent distractions and interruptions (often under time constraints).
  • Ability to effectively communicate verbally and in writing with co-workers, other county departments, other law enforcement agencies, and the public, including being sensitive to professional ethics, gender, cultural diversities, and disabilities.

 

KNOWLEDGE OF:

  • Public safety telephone, CAD, radio, and related technologies. 
  • Understand 9-1-1 network diagrams.
  • Law enforcement, fire, and emergency medical operations. 
  • Disaster recovery and emergency management communications procedures, protocols, and terminology.
  • New World software and related equipment and software.
  • Knowledge of principles and methods of supervision, management, organization, administration, and personnel management. 
  • Operation of computerized public safety information systems, radio equipment.
  • APCO/NENA Standards, APCO Project 33 training program standards, Indiana State 911 Board Training Standards.
  • APCO ANS 3.109.3.2022 Core Competencies and Minimum Training Requirements for Public Safety Communications Manager/Director
  • Federal, Indiana, and Madison County code relating to the 911 system, and an ability to        track, follow, and testify for related legislation.

 

MINIMUM REOUIREMENTS:

  • Education: Bachelor’s Degree in business management, law enforcement, fire science, public administration, computer science, industrial engineering, or related field.
  • In lieu of formal education, applicant may demonstrate a progressive professional education in public safety, with at least five (5) years managerial and supervisory experience in combined police, fire, EMS, and 9-1-1 communications center.
  • NENA ENP Certification or APCO RPL Certification preferred.
  • Shall have experience in progressive methods for planning, budgeting, administration, and management of a public safety organization and its personnel. An equivalent combination of education and experience may be substituted.
  • Must be able to obtain and maintain IDACS certification within six (6) months of hire date
  • Must pass a background check, driving record check, and drug testing.
  • Must possess and maintain a valid Indiana driver’s license.

 

RESPONSIBILITY:

Incumbent’s work objectives are set by the Madison County Commissioners and/or Madison County Public Safety Inoperable Communications Board. Incumbent performs duties according to standard practices requiring independent judgment to select applicable methods to complete tasks. Work is reviewed for technical accuracy, compliance with legal requirements, and Department policies and procedures. Errors in decision or accuracy may result in lawsuits for Madison County, loss of time in the department and other agencies, and substantial inconvenience to the public.

 

PERSONAL WORK RELATIONSHIPS:

Incumbent maintains frequent contact with co-workers, police, fire, other county departments and agencies and public for the purpose of exchanging and explaining information, processing and maintaining accurate records, providing public service, and implementation of procedures necessary to the rendering of such service.

 

PHYSICAL EFFORT AND WORK ENVIRONMENT:

Incumbent performs duties in an office environment. He/she may work in confined office areas and will work closely with others and/or independently. He/she may be accessible to moderate noise levels; walk, stand, or sit for long periods of time; push, pull, lift, or carry objects weighing up to 25 pounds; perform extensive keyboarding; and bend, stoop, kneel, reach, crouch, and squat. Incumbent must be able to communicate clearly with co-workers and members of the public. He/she must be able to see up close, have color perception, and meet the NENA hearing standard, NENA-STA-007.3-2020.

 

To be considered submit resume and 3 employment references to

Beatrice Ramey at bramey@madisoncounty.in.gov

Or mail to

Madison County Government

ATTN: Beatrice Ramey, Executive Director HR

16 E. 9th   Suite 105

Anderson, In 46016

Position will remain open until filled.

 

Madison County Government is an Equal Opportunity Employer (EOE)